Shipping policy

📦 Shipping Policy

We are committed to delivering your order safely and on time. Please review our shipping terms carefully before placing your order.

🌍 Shipping Locations

  • Domestic Shipping: We ship across India.
  • International Shipping: Now available!
    We ship internationally via EMS (Express Mail Service) in partnership with national postal carriers such as:
  1. India Post
  2. USPS (United States)
  3. Australia Post
  4. And other official EMS-partnered services.

🚚 Order Processing Time

  • Ready-to-Ship Products: Dispatched within 2–4 business days.
  • Made-to-Order or Custom Molds: Require 5–7 business days for production before dispatch. (In special cases if delivery timeline is different, it shall be mentioned in the terms, Please feel free to ask about the timeline to us if you have any doubts.
  • Orders are not processed or shipped on weekends or public holidays.

⏱️ Estimated Delivery Time (Post-Dispatch)

  • India (Metro Cities): 3–5 business days
  • India (Non-Metro Areas): 5–8 business days
  • International Orders: 7–21 business days

Actual delivery time varies by destination country and customs clearance process.

⚠️ Note: These are estimated timelines. Delivery may vary due to courier availability, customs delays, or other unforeseen factors.

Once the material leaves our care of, we do not have control on time line of delivery or other events.

🛠️ Shipping Carriers & Tracking

  • Courier partners are selected at checkout or based on service availability in your region.
  • Domestic: Delhivery, DTDC, India Post, and others.
  • International: EMS via India Post, USPS, Australia Post, and other national postal partners.
  • Once shipped, tracking details will be shared via SMS, email, or WhatsApp.

🛠️ Shipping Via Road (VRL Logistics, Sharma Transport Etc.)

This option is available for order having weight above 15kg. 

In which case we can send via VRL Logistics, Sharma Transport and others.

Things to Know About Lorry/Truck Shipping - Road Logistics

  • Lower Costs – Freight charges are generally much cheaper than conventional courier services.
  • No Door Delivery – Most transporters deliver only to their warehouse; you or your representative will need to pick up the parcel.
  • Possible Extra Fees – Nominal charges may apply for in-warehouse shifting or storage.
  • Payment - The final shipping cost will be shared to you at the Road Logistics Delivery Office. The total amount has to be directly paid to them to collect the parcel.
  • ID Proof Required – A photocopy of your ID (matching the name on the invoice/bill) or a company seal is usually needed to release the shipment.
  • Self-Tracking Needed – You may have to follow up directly with the transporter for updates.
  • Variable Delivery Time – Typically, shipments arrive within 5–15 days, but timing can vary based on the transporter and route.

 

Shipping via Courier vs. Lorry/Truck Services

Courier shipping offers the convenience of doorstep delivery—but it can also come with a steep price tag. In some cases, paying a high transport fee simply isn’t worth it.

That’s why we also work with multiple Lorry and Truck service providers. We don’t endorse any single company, but some of the well-known names include VRL Logistics, Sharma Transport, and Orange Transport.

 

📌 Customer Responsibility After Dispatch

  • Once dispatched, the shipment is managed by the courier/postal service.
  • Customers must use the provided tracking link to monitor their shipment.
  • For delivery delays or issues, please contact the courier first with your tracking ID.
  • Contact us only in the following cases:
  1. Incorrect or invalid tracking info
  2. Address errors before dispatch
  3. Non-delivery well past estimated timeline
  • We are not liable for delays, failed deliveries, or miscommunication from the courier.

💸 Shipping Charges

  • Shipping fees are calculated at checkout based on order weight and delivery location.
  • International shipping rates are also determined by EMS zone and weight.
  • Occasionally, we offer free shipping promotions—these will be clearly mentioned on the product or checkout page.

❗ Delivery Issues

If your order is marked “delivered” but not received:

  1. Contact the courier/postal service using the tracking number.
  2. If unresolved within 48 hours, contact us for assistance in raising a case with the carrier.

Please note: While we will do our best to help, we cannot guarantee resolution on behalf of the courier/postal authorities.

✉️ Contact Us

For urgent shipping concerns or order-related queries:

  • WhatsApp: +91 97737 97256
  • Email: decohold@gmail.com
  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)